Thinking
Insights
Writing on delivery, AI, and the craft of consulting. Occasional and worth reading.
Year two: what we learned shipping AI for enterprises
Two years in. Here's what we got wrong, what surprised us, and what we'd tell ourselves if we could go back to the start.
Agentic workflows in regulated industries
Agentic AI — systems that take sequences of actions autonomously — is arriving in financial services, insurance, and professional services. The governance questions are not solved.
How to choose a consulting partner (and how not to)
The decision is almost always made on the wrong criteria. Here's what to look for instead — including questions to ask in the first meeting.
The boring middle layer of AI
Everyone talks about foundation models and use cases. Nobody talks about the integration layer in between — the part where most AI projects actually break.
End-to-end testing for AI-native systems
Testing a system whose outputs are non-deterministic is genuinely different from testing traditional software. The difference is not primarily technical — it's philosophical.